Terms of Service
Effective Date: October 8, 2025
These Terms of Service govern your access to and use of the services provided by BUILDMATCH LLC. Please read these terms carefully before using our platform.
Table of Contents
1. Introduction and Acceptance of Terms
Welcome to BUILD/MATCH. These Terms of Service ("Terms") constitute a legally binding agreement between you and BUILDMATCH LLC ("Company," "we," "our," or "us") governing your access to and use of our website, platform, mobile applications, and related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not access or use our Services.
These Terms apply to all users of the Services, including homeowners seeking home improvement services, professional contractors and service providers, and visitors to our platform. Additional terms may apply to specific features or services, and those additional terms become part of your agreement with us if you use those features or services.
We may modify these Terms at any time in accordance with Section 19. Your continued use of the Services following any such modification constitutes your acceptance of the modified Terms.
2. Who BUILD/MATCH Is
BUILDMATCH LLC operates BUILD/MATCH, a two-sided marketplace platform that connects homeowners with qualified home service professionals through AI-powered project requirement gathering and intelligent matching.
2.1 What We Do
- Provide an AI-powered conversational interface to help homeowners define their home improvement projects
- Generate comprehensive Project Requirements Documents (PRDs) based on homeowner conversations
- Match homeowners with qualified, licensed professionals in their area
- Facilitate communication and connection between homeowners and professionals
- Process payments from professionals who wish to access project opportunities
2.2 What We Are Not
Important: BUILD/MATCH is a matching platform only. We are NOT:
- A contractor or home service provider
- An agent, representative, or employer of any professional on our platform
- Responsible for the quality, safety, or legality of services provided by professionals
- A party to any contracts between homeowners and professionals
- A guarantor of project completion, pricing, or professional performance
- An insurance provider or warranty service
We provide a platform for connections. All contractual relationships, negotiations, and service agreements are solely between homeowners and professionals. We do not supervise, direct, control, or monitor the services provided by professionals.
3. Eligibility and Account Creation
3.1 Age and Capacity Requirements
To use our Services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Not be prohibited from using the Services under applicable law
- Not have had your account previously terminated or suspended by us for violating these Terms
3.2 Account Registration
To access certain features, you must create an account by providing:
- A valid email address
- Accurate and complete registration information
- For professionals: business information, licensing details, and insurance verification
You agree to maintain the accuracy of your account information and update it promptly if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Professional Verification
Professional users must:
- Possess all required licenses, permits, and insurance for their jurisdiction and trade
- Provide accurate information about their qualifications, experience, and service areas
- Maintain current and valid credentials throughout their use of the Services
- Notify us immediately of any changes to their licensing or insurance status
3.4 Account Security
You must immediately notify us of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain account security. You may not transfer, sell, or share your account with others.
4. Description of Services
4.1 For Homeowners
Homeowners can use our Services to:
- Engage with our AI-powered chat interface to describe their home improvement projects
- Receive a comprehensive Project Requirements Document (PRD) based on their conversation
- Get matched with up to 3 qualified local professionals interested in their project
- Communicate directly with matched professionals to discuss project details
- Review professional credentials, licenses, insurance, and customer reviews
- Receive project proposals and quotes from matched professionals
Homeowners use BUILD/MATCH at no cost. We do not charge homeowners for creating PRDs, receiving matches, or communicating with professionals.
4.2 For Professionals
Professional users can:
- Browse available project opportunities in their service area and specialization
- View anonymized project summaries and requirements
- Purchase access to detailed PRDs and homeowner contact information (maximum 3 professionals per project)
- Contact homeowners directly to discuss projects and provide proposals
- Build their professional profile with credentials, portfolio, and customer reviews
Professionals pay a one-time fee to access each project's full details and contact information. Fees range from $39-199 based on project complexity and estimated budget.
4.3 AI-Powered Features
Our Services utilize artificial intelligence technology to:
- Conduct natural language conversations with homeowners about their projects
- Extract and organize project requirements from conversational data
- Generate comprehensive, structured PRDs automatically
- Match projects with qualified professionals based on multiple criteria
- Provide insights and recommendations to improve project outcomes
5. Permitted Uses of Services
You may use our Services only for lawful purposes and in accordance with these Terms. Permitted uses include:
- Creating accurate project descriptions for legitimate home improvement needs
- Communicating professionally and respectfully with other users
- Providing truthful information about your project requirements or professional qualifications
- Using the platform to facilitate genuine business relationships and transactions
- Accessing and downloading your own data and project documents
You agree to use the Services in good faith and to act with integrity in all interactions facilitated through our platform.
6. Prohibited Uses and Restrictions
You may NOT use our Services to:
6.1 Fraudulent or Deceptive Activities
- Provide false, misleading, or inaccurate information
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Create fake projects or professional profiles
- Manipulate reviews, ratings, or feedback
- Engage in any form of fraud, scam, or deceptive practice
6.2 Competitive or Unauthorized Uses
- Access the Services for competitive analysis or to build a competing product or service
- Scrape, spider, or crawl the Services using automated means
- Collect user information without permission
- Reverse engineer, decompile, or disassemble any portion of the Services
- Use the Services to market or advertise non-BUILD/MATCH services to users
6.3 Harmful or Illegal Activities
- Violate any applicable laws, regulations, or third-party rights
- Transmit malware, viruses, or other harmful code
- Interfere with or disrupt the Services or servers or networks connected to the Services
- Harass, abuse, threaten, or intimidate other users
- Post or transmit any obscene, offensive, or illegal content
6.4 Platform Abuse
- Create multiple accounts to circumvent restrictions or access limitations
- Attempt to bypass payment requirements or access controls
- Use the Services excessively or in a manner that degrades performance for other users
- Circumvent the maximum 3 professionals per project limit
- Contact homeowners outside the platform to avoid fees
6.5 Resale of Client Information
- Resell, share, transfer, or redistribute PRDs or homeowner contact information to any third party
- Provide client information to subcontractors, marketing companies, lead brokers, or other contractors
- Aggregate or compile client data from multiple projects for any purpose
- Use client information for marketing purposes beyond the specific project
- Create or contribute to lead generation databases or services using client information obtained through BUILD/MATCH
This prohibition is absolute and applies in perpetuity. See Section 9.5 for complete details on this restriction.
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these prohibitions, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.
7. AI-Generated Content and PRDs
7.1 Nature of AI-Generated Content
Our Services utilize artificial intelligence to generate Project Requirements Documents and other content. You acknowledge and agree that:
- AI-generated content may contain errors, omissions, or inaccuracies
- PRDs are based on information you provide and may not be comprehensive or suitable for all purposes
- You should review and verify all AI-generated content before relying on it
- We do not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated content
7.2 No Professional Advice
AI-generated content does not constitute professional advice. Our Services, including PRDs, do not provide construction, architectural, engineering, legal, financial, or other professional advice. You should consult with appropriate licensed professionals before making decisions based on AI-generated content.
7.3 Reliance and Decision-Making
You use AI-generated content at your own risk. We are not responsible for any decisions, actions, or outcomes resulting from your use of or reliance on AI-generated content. Always independently verify information and consult with qualified professionals.
7.4 Ownership of PRDs
While you retain ownership of the information you provide, the structured PRD document itself is generated by our AI system. You are granted a non-exclusive license to use your PRD for its intended purpose of facilitating your home improvement project.
8. Subscriptions, Fees, and Payment Terms
8.1 Homeowner Pricing
Homeowners use BUILD/MATCH completely free. There are no charges for creating an account, using the AI chat interface, generating PRDs, receiving professional matches, or communicating with professionals.
8.2 Professional User Fees
Professional users pay a one-time fee to access each project's full details and homeowner contact information. Fees are based on project complexity and estimated budget:
- Small projects (under $10,000): $39
- Medium projects ($10,000-$50,000): $79
- Large projects ($50,000-$150,000): $139
- Major projects (over $150,000): $199
Fees are clearly displayed before purchase and must be paid to access full project details and contact information.
8.3 Payment Processing
Payments are processed through our third-party payment processor (Stripe). By making a payment, you agree to:
- Provide accurate and complete payment information
- Authorize us to charge your selected payment method
- Pay all applicable fees and charges
- Be responsible for any taxes owed on your purchases
8.4 Non-Refundable Fees
All fees are non-refundable once project access is granted. When you purchase access to a project, you immediately receive the PRD and homeowner contact information. Due to the instant delivery of digital content, we do not offer refunds except as required by law or in cases of technical error on our part.
8.5 Fee Changes
We reserve the right to modify our fee structure at any time. Fee changes will apply to future purchases only and will be clearly communicated before you complete a purchase.
9. Professional User Terms
9.1 Professional Obligations
As a professional user, you represent, warrant, and agree that you:
- Possess all required licenses, permits, certifications, and insurance for your trade and jurisdiction
- Will maintain valid credentials throughout your use of the Services
- Will provide accurate information about your qualifications, experience, and service capabilities
- Will comply with all applicable laws, regulations, building codes, and professional standards
- Will communicate professionally and respond promptly to homeowner inquiries
- Will honor any proposals or quotes you provide to homeowners
9.2 Maximum 3 Professionals Per Project
To ensure quality matches and meaningful opportunities, we limit each project to a maximum of 3 professionals who can purchase access. Once 3 professionals have purchased access to a project, it becomes unavailable to others. You may not circumvent this limitation through multiple accounts or other means.
9.3 Professional Conduct
Professional users must:
- Treat homeowners with respect and professionalism
- Provide honest, accurate information in all communications
- Not misrepresent their capabilities, availability, or pricing
- Not spam or harass homeowners
- Respect homeowners' decisions and timelines
- Maintain confidentiality of homeowner information
9.4 Independent Contractor Relationship
Professionals are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and BUILD/MATCH. You are solely responsible for your own business operations, taxes, insurance, and compliance with applicable laws.
9.5 Prohibition on Resale of Client Information
PROFESSIONALS ARE STRICTLY PROHIBITED FROM RESELLING, SHARING, TRANSFERRING, OR REDISTRIBUTING CLIENT INFORMATION AT ANY TIME FOR ANY REASON.
When you purchase access to a project, you agree that:
- The Project Requirements Document (PRD) and homeowner contact information are provided exclusively for your own use in pursuing the specific project
- You may not sell, share, transfer, license, or otherwise provide this information to any third party, including other contractors, subcontractors, lead generation services, marketing companies, or data brokers
- You may not aggregate, compile, or combine client information from multiple projects for resale or distribution
- You may not use client information for any purpose other than communicating directly with the homeowner about their specific project
- This prohibition applies in perpetuity, regardless of whether you are hired for the project or whether the project proceeds
Violation of this prohibition will result in immediate account termination, forfeiture of all fees paid, potential legal action for damages, and reporting to relevant authorities. We take the protection of homeowner information extremely seriously and enforce this policy without exception.
9.6 Reviews and Ratings
Homeowners may provide reviews and ratings of professionals. You agree that reviews and ratings reflect the opinions of individual homeowners and may not be accurate or fair. We do not endorse or verify reviews but may remove reviews that violate our policies.
10. Contractor Matching and Communication
10.1 Matching Process
Our platform uses various criteria to match projects with professionals, including:
- Geographic location and service area
- Professional specialization and expertise
- Licensing and insurance status
- Past performance and customer reviews
- Project requirements and complexity
Matches are suggestions only. We do not guarantee that matched professionals are suitable, available, or will accept your project.
10.2 Direct Communication
After professionals purchase project access, homeowners and professionals communicate directly. BUILD/MATCH is not a party to these communications and bears no responsibility for their content, accuracy, or outcomes. All negotiations, agreements, and contracts are solely between homeowners and professionals.
10.3 Homeowner Discretion
Homeowners have sole discretion in selecting contractors. We do our best to verify licensing, insurance, and reviews, but the ultimate decision of who to hire and responsibility for verifying credentials rests entirely with the homeowner. Always check licenses, insurance, references, and contracts independently before making any commitments.
10.4 No Guarantee of Work
Purchasing project access does not guarantee that you will be hired or that the homeowner will respond to your proposal. Homeowners are under no obligation to hire any professional or even to proceed with their project.
11. Third-Party Services and Integrations
Our Services may integrate with or contain links to third-party services, including:
- Payment processors (Stripe)
- AI service providers (Anthropic Claude)
- Location and mapping services (Google Places API)
- Email and communication services
- Analytics and monitoring services
Your use of third-party services is subject to their own terms and privacy policies. We are not responsible for the content, accuracy, availability, or practices of third-party services. We do not endorse and are not liable for any third-party services.
Any transactions, interactions, or disputes you have with third parties are solely between you and that third party. We encourage you to review the terms and privacy policies of any third-party services before using them.
12. Intellectual Property Rights
12.1 Our Intellectual Property
The Services, including all content, features, functionality, software, code, designs, graphics, logos, and trademarks, are owned by BUILD/MATCH or our licensors and are protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. This license does not include any right to:
- Reproduce, modify, distribute, or create derivative works of our Services
- Use our trademarks, logos, or branding without permission
- Reverse engineer or extract source code from our Services
- Remove or alter any proprietary notices or labels
12.2 Trademark License
The BUILD/MATCH name, logo, and all related marks are trademarks of BUILDMATCH LLC. You may not use these trademarks without our prior written permission, except as necessary to describe our Services.
12.3 Copyright Infringement
If you believe that content on our Services infringes your copyright, please contact us at legal@buildmatch.ai with:
- Identification of the copyrighted work claimed to be infringed
- Identification of the allegedly infringing material and its location
- Your contact information
- A statement of good faith belief that the use is unauthorized
- A statement that the information is accurate and you are authorized to act on behalf of the copyright owner
13. User Content and Feedback
13.1 Your Content
You retain ownership of content you submit to our Services, including project descriptions, messages, reviews, and other materials ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to:
- Use, reproduce, modify, and display your User Content to provide the Services
- Generate PRDs and match you with professionals based on your User Content
- Use anonymized, aggregated User Content to improve our AI models and Services
- Comply with legal obligations and enforce these Terms
13.2 Content Representations
By submitting User Content, you represent and warrant that:
- You own or have the right to submit the User Content
- Your User Content does not violate any third-party rights
- Your User Content is accurate and not misleading
- Your User Content does not contain illegal, harmful, or offensive material
13.3 Feedback
If you provide feedback, suggestions, or ideas about our Services ("Feedback"), you grant us an unlimited, perpetual, irrevocable, royalty-free license to use, modify, and commercialize the Feedback without any obligation to you. We are not required to keep Feedback confidential.
13.4 Content Moderation
We reserve the right (but have no obligation) to monitor, review, or remove User Content that violates these Terms or is otherwise objectionable. We may use automated tools and human review for content moderation.
14. Warranties and Disclaimers
14.1 AS-IS Disclaimer
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, BUILD/MATCH disclaims all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
- Warranties regarding accuracy, reliability, availability, or timeliness of the Services
- Warranties that the Services will be uninterrupted, secure, or error-free
- Warranties regarding the quality or suitability of matched professionals
14.2 No Guarantee of Results
We do not guarantee that using our Services will result in successful project completion, satisfactory contractor performance, or any particular outcome. We do not warrant the quality, safety, legality, or fitness of any services provided by professionals matched through our platform.
14.3 Professional Verification Disclaimer
While we make reasonable efforts to verify professional licenses, insurance, and credentials, we do not guarantee the accuracy, currency, or completeness of such verification. You must independently verify all professional credentials before entering into any agreement.
14.4 AI-Generated Content Disclaimer
AI-generated content, including PRDs, may contain errors, omissions, or inaccuracies. We do not warrant the accuracy or completeness of AI-generated content. You should review and verify all AI-generated content before relying on it.
14.5 Third-Party Content
We are not responsible for third-party content, links, or services accessible through our platform. We do not endorse or verify third-party content and disclaim all liability related to third-party services.
15. Limitation of Liability
15.1 Liability Cap
TO THE FULLEST EXTENT PERMITTED BY LAW, BUILD/MATCH'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
15.2 Exclusion of Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, BUILD/MATCH SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Cost of substitute services
- Property damage or personal injury resulting from contractor services
- Errors, omissions, or inaccuracies in AI-generated content
- Actions or omissions of professionals, homeowners, or other users
- Unauthorized access to or alteration of your data
- Interruptions or cessation of the Services
15.3 Basis of the Bargain
These limitations reflect the allocation of risk between you and BUILD/MATCH. The limitations will apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
15.4 User Disputes
We are not responsible for disputes between homeowners and professionals, including disputes regarding project scope, pricing, quality of work, payment, or any other matter. Such disputes are solely between the parties involved. You release BUILD/MATCH from all claims related to such disputes.
16. Indemnification
You agree to indemnify, defend, and hold harmless BUILD/MATCH, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of or inability to use the Services
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights
- Your User Content or any content you submit, post, or transmit through the Services
- Your interactions with other users, including homeowners and professionals
- Services provided by professionals to homeowners (for professional users)
- Project work performed by contractors you hire (for homeowner users)
- Any misrepresentation or breach of your representations and warranties
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate in asserting any available defenses.
This indemnification obligation will survive termination of these Terms and your use of the Services.
17. Dispute Resolution and Governing Law
17.1 Governing Law
These Terms and any disputes arising from or related to the Services shall be governed by the laws of the State of Arizona, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
17.2 Informal Resolution
Before initiating formal dispute resolution, you agree to contact us at legal@buildmatch.ai to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes through informal negotiation.
17.3 Jurisdiction and Venue
Any legal action or proceeding arising from or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona. You consent to the personal jurisdiction of these courts and waive any objection to venue in these courts.
17.4 Class Action Waiver
YOU AND BUILD/MATCH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
17.5 Time Limitation
Any claim or cause of action arising from or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or be forever barred.
18. Termination and Suspension
18.1 Your Right to Terminate
You may terminate your account at any time by contacting us at support@buildmatch.ai or using the account deletion feature in your account settings. Upon termination, your access to the Services will cease.
18.2 Our Right to Terminate
We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, with or without notice, including if we believe you have:
- Violated these Terms or our policies
- Engaged in fraudulent, abusive, or illegal activity
- Provided false or misleading information
- Harmed or threatened other users or BUILD/MATCH
- Created risk or legal liability for BUILD/MATCH
18.3 Effect of Termination
Upon termination of your account:
- Your right to access and use the Services immediately ceases
- We may delete your account data in accordance with our Privacy Policy
- You remain liable for all obligations incurred before termination
- All provisions of these Terms that should survive termination will survive
18.4 No Refunds Upon Termination
Termination of your account does not entitle you to any refund of fees paid. You remain responsible for all charges incurred before termination.
18.5 Survival
The following sections survive termination: User Content and Feedback, Intellectual Property Rights, Warranties and Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.
19. Modifications to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Update the "Effective Date" at the top of these Terms
- Notify you via email or through a prominent notice on our platform
- Provide a summary of material changes in the notification
- Give you the opportunity to review the updated Terms before they take effect
Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and may terminate your account.
We encourage you to review these Terms periodically to stay informed of any updates. Material changes will not apply retroactively unless required by law.
20. General Provisions
20.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and BUILD/MATCH regarding the Services and supersede all prior agreements and understandings.
20.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
20.3 Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver of any term shall be deemed a continuing waiver of that term or any other term.
20.4 Assignment
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms at any time, including in connection with a merger, acquisition, or sale of assets.
20.5 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights. The Services are not intended for the benefit of any third party except our affiliates, officers, directors, employees, and agents.
20.6 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
20.7 Notices
We may provide notices to you via email, posted notices on the Services, or other reasonable means. You must provide notices to us at legal@buildmatch.ai. Notices are deemed received when sent via email or 3 days after posting on the Services.
20.8 Relationship of Parties
These Terms do not create a partnership, joint venture, employment, or agency relationship between you and BUILD/MATCH. You have no authority to bind BUILD/MATCH or create obligations on its behalf.
20.9 Interpretation
Section headings are for convenience only and do not affect interpretation. Use of "including" means "including without limitation." References to "you" include individuals and entities. References to singular include plural and vice versa.
Contact Information
If you have questions about these Terms of Service, please contact us:
BUILDMATCH LLC