Terms of Service

2.1 What We Do

• Provide an AI-powered conversational interface to help homeowners define their home improvement projects
• Generate comprehensive Project Requirements Documents (PRDs) based on homeowner conversations
• Match homeowners with qualified, licensed professionals in their area
• Facilitate communication and connection between homeowners and professionals
• Process payments from professionals who wish to access project opportunities

2.2 What We Are Not

Important: BUILD/MATCH is a matching platform only. We are NOT:

• A contractor or home service provider
• An agent, representative, or employer of any professional on our platform
• Responsible for the quality, safety, or legality of services provided by professionals
• A party to any contracts between homeowners and professionals
• A guarantor of project completion, pricing, or professional performance
• An insurance provider or warranty service

3.1 Age and Capacity Requirements

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Services under applicable law
• Not have had your account previously terminated or suspended by us for violating these Terms

3.2 Account Registration

To access certain features, you must create an account by providing:

• A valid email address
• Accurate and complete registration information
• For professionals: business information, licensing details, and insurance verification

You agree to maintain the accuracy of your account information and update it promptly if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Professional Verification

Professional users must:

• Possess all required licenses, permits, and insurance for their jurisdiction and trade
• Provide accurate information about their qualifications, experience, and service areas
• Maintain current and valid credentials throughout their use of the Services
• Notify us immediately of any changes to their licensing or insurance status

3.4 Account Security

You must immediately notify us of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain account security. You may not transfer, sell, or share your account with others.

4.1 For Homeowners

Homeowners can use our Services to:

• Engage with our AI-powered chat interface to describe their home improvement projects
• Receive a comprehensive Project Requirements Document (PRD) based on their conversation
• Get matched with up to 3 qualified local professionals interested in their project
• Communicate directly with matched professionals to discuss project details
• Review professional credentials, licenses, insurance, and customer reviews
• Receive project proposals and quotes from matched professionals

Homeowners use BUILD/MATCH at no cost. We do not charge homeowners for creating PRDs, receiving matches, or communicating with professionals.

4.2 For Professionals

Professional users can:

• Browse available project opportunities in their service area and specialization
• View anonymized project summaries and requirements
• Purchase access to detailed PRDs and homeowner contact information (maximum 3 professionals per project)
• Contact homeowners directly to discuss projects and provide proposals
• Build their professional profile with credentials, portfolio, and customer reviews

Professionals pay a one-time fee to access each project's full details and contact information. Fees range from $39-199 based on project complexity and estimated budget.

4.3 AI-Powered Features

Our Services utilize artificial intelligence technology to:

• Conduct natural language conversations with homeowners about their projects
• Extract and organize project requirements from conversational data
• Generate comprehensive, structured PRDs automatically
• Match projects with qualified professionals based on multiple criteria
• Provide insights and recommendations to improve project outcomes

6.1 Fraudulent or Deceptive Activities

• Provide false, misleading, or inaccurate information
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Create fake projects or professional profiles
• Manipulate reviews, ratings, or feedback
• Engage in any form of fraud, scam, or deceptive practice

6.2 Competitive or Unauthorized Uses

• Access the Services for competitive analysis or to build a competing product or service
• Scrape, spider, or crawl the Services using automated means
• Collect user information without permission
• Reverse engineer, decompile, or disassemble any portion of the Services
• Use the Services to market or advertise non-BUILD/MATCH services to users

6.3 Harmful or Illegal Activities

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or other harmful code
• Interfere with or disrupt the Services or servers or networks connected to the Services
• Harass, abuse, threaten, or intimidate other users
• Post or transmit any obscene, offensive, or illegal content

6.4 Platform Abuse

• Create multiple accounts to circumvent restrictions or access limitations
• Attempt to bypass payment requirements or access controls
• Use the Services excessively or in a manner that degrades performance for other users
• Circumvent the maximum 3 professionals per project limit
• Contact homeowners outside the platform to avoid fees

6.5 Resale of Client Information

• Resell, share, transfer, or redistribute PRDs or homeowner contact information to any third party
• Provide client information to subcontractors, marketing companies, lead brokers, or other contractors
• Aggregate or compile client data from multiple projects for any purpose
• Use client information for marketing purposes beyond the specific project
• Create or contribute to lead generation databases or services using client information obtained through BUILD/MATCH

This prohibition is absolute and applies in perpetuity. See Section 9.5 for complete details on this restriction.

7.1 Nature of AI-Generated Content

Our Services utilize artificial intelligence to generate Project Requirements Documents and other content. You acknowledge and agree that:

• AI-generated content may contain errors, omissions, or inaccuracies
• PRDs are based on information you provide and may not be comprehensive or suitable for all purposes
• You should review and verify all AI-generated content before relying on it
• We do not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated content

7.2 No Professional Advice

AI-generated content does not constitute professional advice. Our Services, including PRDs, do not provide construction, architectural, engineering, legal, financial, or other professional advice. You should consult with appropriate licensed professionals before making decisions based on AI-generated content.

7.3 Reliance and Decision-Making

You use AI-generated content at your own risk. We are not responsible for any decisions, actions, or outcomes resulting from your use of or reliance on AI-generated content. Always independently verify information and consult with qualified professionals.

7.4 Ownership of PRDs

While you retain ownership of the information you provide, the structured PRD document itself is generated by our AI system. You are granted a non-exclusive license to use your PRD for its intended purpose of facilitating your home improvement project.

8.1 Homeowner Pricing

Homeowners use BUILD/MATCH completely free. There are no charges for creating an account, using the AI chat interface, generating PRDs, receiving professional matches, or communicating with professionals.

8.2 Professional User Fees

Professional users pay a one-time fee to access each project's full details and homeowner contact information. Fees are based on project complexity and estimated budget:

• Small projects (under $10,000): $39
• Medium projects ($10,000-$50,000): $79
• Large projects ($50,000-$150,000): $139
• Major projects (over $150,000): $199

Fees are clearly displayed before purchase and must be paid to access full project details and contact information.

8.3 Payment Processing

Payments are processed through our third-party payment processor (Stripe). By making a payment, you agree to:

• Provide accurate and complete payment information
• Authorize us to charge your selected payment method
• Pay all applicable fees and charges
• Be responsible for any taxes owed on your purchases

8.4 Non-Refundable Fees

All fees are non-refundable once project access is granted. When you purchase access to a project, you immediately receive the PRD and homeowner contact information. Due to the instant delivery of digital content, we do not offer refunds except as required by law or in cases of technical error on our part.

8.5 Fee Changes

We reserve the right to modify our fee structure at any time. Fee changes will apply to future purchases only and will be clearly communicated before you complete a purchase.

9.1 Professional Obligations

As a professional user, you represent, warrant, and agree that you:

• Possess all required licenses, permits, certifications, and insurance for your trade and jurisdiction
• Will maintain valid credentials throughout your use of the Services
• Will provide accurate information about your qualifications, experience, and service capabilities
• Will comply with all applicable laws, regulations, building codes, and professional standards
• Will communicate professionally and respond promptly to homeowner inquiries
• Will honor any proposals or quotes you provide to homeowners

9.2 Maximum 3 Professionals Per Project

To ensure quality matches and meaningful opportunities, we limit each project to a maximum of 3 professionals who can purchase access. Once 3 professionals have purchased access to a project, it becomes unavailable to others. You may not circumvent this limitation through multiple accounts or other means.

9.3 Professional Conduct

Professional users must:

• Treat homeowners with respect and professionalism
• Provide honest, accurate information in all communications
• Not misrepresent their capabilities, availability, or pricing
• Not spam or harass homeowners
• Respect homeowners' decisions and timelines
• Maintain confidentiality of homeowner information

9.4 Independent Contractor Relationship

Professionals are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and BUILD/MATCH. You are solely responsible for your own business operations, taxes, insurance, and compliance with applicable laws.

9.5 Prohibition on Resale of Client Information

PROFESSIONALS ARE STRICTLY PROHIBITED FROM RESELLING, SHARING, TRANSFERRING, OR REDISTRIBUTING CLIENT INFORMATION AT ANY TIME FOR ANY REASON.

When you purchase access to a project, you agree that:

• The Project Requirements Document (PRD) and homeowner contact information are provided exclusively for your own use in pursuing the specific project
• You may not sell, share, transfer, license, or otherwise provide this information to any third party, including other contractors, subcontractors, lead generation services, marketing companies, or data brokers
• You may not aggregate, compile, or combine client information from multiple projects for resale or distribution
• You may not use client information for any purpose other than communicating directly with the homeowner about their specific project
• This prohibition applies in perpetuity, regardless of whether you are hired for the project or whether the project proceeds

Violation of this prohibition will result in immediate account termination, forfeiture of all fees paid, potential legal action for damages, and reporting to relevant authorities. We take the protection of homeowner information extremely seriously and enforce this policy without exception.

9.6 Reviews and Ratings

Homeowners may provide reviews and ratings of professionals. You agree that reviews and ratings reflect the opinions of individual homeowners and may not be accurate or fair. We do not endorse or verify reviews but may remove reviews that violate our policies.

10.1 Matching Process

Our platform uses various criteria to match projects with professionals, including:

• Geographic location and service area
• Professional specialization and expertise
• Licensing and insurance status
• Past performance and customer reviews
• Project requirements and complexity

Matches are suggestions only. We do not guarantee that matched professionals are suitable, available, or will accept your project.

10.2 Direct Communication

After professionals purchase project access, homeowners and professionals communicate directly. BUILD/MATCH is not a party to these communications and bears no responsibility for their content, accuracy, or outcomes. All negotiations, agreements, and contracts are solely between homeowners and professionals.

10.3 Homeowner Discretion

Homeowners have sole discretion in selecting contractors. We do our best to verify licensing, insurance, and reviews, but the ultimate decision of who to hire and responsibility for verifying credentials rests entirely with the homeowner. Always check licenses, insurance, references, and contracts independently before making any commitments.

10.4 No Guarantee of Work

Purchasing project access does not guarantee that you will be hired or that the homeowner will respond to your proposal. Homeowners are under no obligation to hire any professional or even to proceed with their project.

12.1 Our Intellectual Property

The Services, including all content, features, functionality, software, code, designs, graphics, logos, and trademarks, are owned by BUILD/MATCH or our licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. This license does not include any right to:

• Reproduce, modify, distribute, or create derivative works of our Services
• Use our trademarks, logos, or branding without permission
• Reverse engineer or extract source code from our Services
• Remove or alter any proprietary notices or labels

12.2 Trademark License

The BUILD/MATCH name, logo, and all related marks are trademarks of BUILDMATCH LLC. You may not use these trademarks without our prior written permission, except as necessary to describe our Services.

12.3 Copyright Infringement

If you believe that content on our Services infringes your copyright, please contact us at legal@buildmatch.ai with:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location
• Your contact information
• A statement of good faith belief that the use is unauthorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

13.1 Your Content

You retain ownership of content you submit to our Services, including project descriptions, messages, reviews, and other materials ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use, reproduce, modify, and display your User Content to provide the Services
• Generate PRDs and match you with professionals based on your User Content
• Use anonymized, aggregated User Content to improve our AI models and Services
• Comply with legal obligations and enforce these Terms

13.2 Content Representations

By submitting User Content, you represent and warrant that:

• You own or have the right to submit the User Content
• Your User Content does not violate any third-party rights
• Your User Content is accurate and not misleading
• Your User Content does not contain illegal, harmful, or offensive material

13.3 Feedback

If you provide feedback, suggestions, or ideas about our Services ("Feedback"), you grant us an unlimited, perpetual, irrevocable, royalty-free license to use, modify, and commercialize the Feedback without any obligation to you. We are not required to keep Feedback confidential.

13.4 Content Moderation

We reserve the right (but have no obligation) to monitor, review, or remove User Content that violates these Terms or is otherwise objectionable. We may use automated tools and human review for content moderation.

14.1 AS-IS Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, BUILD/MATCH disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding accuracy, reliability, availability, or timeliness of the Services
• Warranties that the Services will be uninterrupted, secure, or error-free
• Warranties regarding the quality or suitability of matched professionals

14.2 No Guarantee of Results

We do not guarantee that using our Services will result in successful project completion, satisfactory contractor performance, or any particular outcome. We do not warrant the quality, safety, legality, or fitness of any services provided by professionals matched through our platform.

14.3 Professional Verification Disclaimer

While we make reasonable efforts to verify professional licenses, insurance, and credentials, we do not guarantee the accuracy, currency, or completeness of such verification. You must independently verify all professional credentials before entering into any agreement.

14.4 AI-Generated Content Disclaimer

AI-generated content, including PRDs, may contain errors, omissions, or inaccuracies. We do not warrant the accuracy or completeness of AI-generated content. You should review and verify all AI-generated content before relying on it.

14.5 Third-Party Content

We are not responsible for third-party content, links, or services accessible through our platform. We do not endorse or verify third-party content and disclaim all liability related to third-party services.

15.1 Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, BUILD/MATCH'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

15.2 Exclusion of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, BUILD/MATCH SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services
• Property damage or personal injury resulting from contractor services
• Errors, omissions, or inaccuracies in AI-generated content
• Actions or omissions of professionals, homeowners, or other users
• Unauthorized access to or alteration of your data
• Interruptions or cessation of the Services

15.3 Basis of the Bargain

These limitations reflect the allocation of risk between you and BUILD/MATCH. The limitations will apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

15.4 User Disputes

We are not responsible for disputes between homeowners and professionals, including disputes regarding project scope, pricing, quality of work, payment, or any other matter. Such disputes are solely between the parties involved. You release BUILD/MATCH from all claims related to such disputes.

17.1 Governing Law

These Terms and any disputes arising from or related to the Services shall be governed by the laws of the State of Arizona, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

17.2 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at legal@buildmatch.ai to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes through informal negotiation.

17.3 Jurisdiction and Venue

Any legal action or proceeding arising from or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona. You consent to the personal jurisdiction of these courts and waive any objection to venue in these courts.

17.4 Class Action Waiver

YOU AND BUILD/MATCH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

17.5 Time Limitation

Any claim or cause of action arising from or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or be forever barred.

18.1 Your Right to Terminate

You may terminate your account at any time by contacting us at support@buildmatch.ai or using the account deletion feature in your account settings. Upon termination, your access to the Services will cease.

18.2 Our Right to Terminate

We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, with or without notice, including if we believe you have:

• Violated these Terms or our policies
• Engaged in fraudulent, abusive, or illegal activity
• Provided false or misleading information
• Harmed or threatened other users or BUILD/MATCH
• Created risk or legal liability for BUILD/MATCH

18.3 Effect of Termination

Upon termination of your account:

• Your right to access and use the Services immediately ceases
• We may delete your account data in accordance with our Privacy Policy
• You remain liable for all obligations incurred before termination
• All provisions of these Terms that should survive termination will survive

18.4 No Refunds Upon Termination

Termination of your account does not entitle you to any refund of fees paid. You remain responsible for all charges incurred before termination.

18.5 Survival

The following sections survive termination: User Content and Feedback, Intellectual Property Rights, Warranties and Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.